Effective date: 9/9/2026
Service Plus Community Management LLC (“Service Plus,” “we,” “us,” or “our”) provides community association management services to homeowner associations along the Colorado Front Range. This policy explains what personal information we collect through servicepluscm.com and our related services, how we use it, who we share it with, and the choices you have.
If you have questions about anything here, contact us at info@servicepluscm.com or 720-571-1440.
Information you give us directly. When you submit our Contact Form, our New Community Proposal form, a work order request, or a violation response, we collect the information in that form. This typically includes your name, email address, mailing or property address, phone number, the association or community you are connected to, and the content of your message. If you ask us to send you text messages, we also collect your mobile number and the record of your consent.
Information we receive as your association’s manager. In the course of managing a community we maintain records that may include owner and resident names, property addresses, mailing addresses, phone numbers, email addresses, account balances and payment history, assessment records, architectural and violation records, work order history, board and committee correspondence, and vendor contact and payment information. Much of this information comes from the association itself, from prior management companies, from public property records, or from you.
Information collected automatically. Like most websites, ours collects technical information when you visit: IP address, browser and device type, pages viewed, referring site, and the dates and times of your visits. We collect this through cookies and similar technologies. See Cookies and analytics below.
We do not knowingly collect Social Security numbers, financial account numbers, or government identification numbers through this website. Where that kind of information is required for a specific transaction, it is collected through a secure platform operated by the relevant provider, not through a web form on this site.
We use personal information to do the work an association hires us to do and to respond to people who contact us. Specifically, we use it to:
We do not sell personal information, and we do not share it with third parties for their own advertising or marketing purposes.
Service Plus may send text messages to owners, residents, board members, and vendors who have provided a mobile number and consented to receive them. Messages may include account notifications, appointment and service reminders, work order updates, community notices, and customer care messages.
SMS consent is not shared with third parties or affiliates. Mobile information collected for text messaging — including your mobile number and your consent to be contacted — is never sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. It is shared only with the messaging service providers who deliver messages on our behalf, and those providers are contractually prohibited from using it for any other purpose.
Consent to receive text messages is never a condition of any service, purchase, or association membership.
By opting in to text messages from a web form, a signed authorization, a written or verbal request, or by texting us first, you agree to receive SMS messages from Service Plus Community Management LLC. This includes account notifications, service and appointment reminders, community notices, and customer care messages.
Opting out of text messages does not opt you out of association communications sent by mail, email, or phone, and does not affect notices we are required to deliver under your association’s governing documents or Colorado law.
We share personal information only as described here.
With your association. Owner and resident records belong to the association we manage on your behalf. We share them with the association’s board of directors, its attorneys, its accountants and auditors, and its insurers as needed to operate the community.
With service providers who work on our behalf. We use third-party platforms to run our business, including our homeowner portal, our resale and document delivery service (CondoCerts), our payment processor (First Citizens Bank Property Pay), our phone and messaging provider, our email provider, and our website host. These providers may access personal information only to perform services for us and are prohibited from using it for their own purposes.
With vendors performing work for your community. When a work order is assigned, we share the information a contractor needs to complete it, such as the service address and a contact name and number.
When the law requires it. We may disclose information to comply with a subpoena, court order, or other legal process, to respond to a lawful government request, to enforce our agreements, or to protect the rights, property, or safety of Service Plus, our clients, or the public.
In a business transfer. If Service Plus is involved in a merger, acquisition, or sale of assets, personal information may transfer as part of that transaction. Notice will be provided before information becomes subject to a different privacy policy.
We do not sell personal information, we do not share it for cross-context behavioral advertising, and we do not use it for automated profiling that produces legal or similarly significant effects.
Our website uses cookies to make the site function and to understand how visitors use it. Necessary cookies are required for basic functionality and security. Non-necessary cookies, including analytics cookies, are used only with your consent, which you give or withhold through the cookie banner when you first visit.
You can change your cookie preferences at any time using the Cookie settings control on the site, and you can block or delete cookies through your browser settings. Blocking some cookies may affect how parts of the site work.
This site links to platforms operated by other companies, including the homeowner portal, the resale services site, and the payment portal. Once you leave servicepluscm.com, this policy no longer applies. We encourage you to read the privacy policy of any site you visit.
We use administrative, technical, and physical safeguards to protect personal information, including encrypted connections on our website, access controls limiting employee access to what each role requires, and electronic recordkeeping rather than paper files. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We keep association records for as long as we manage the community and afterward for the period required by the association’s governing documents, Colorado law, and our records retention obligations. Website inquiry records are kept as long as needed to respond and to maintain a reasonable business record. Mobile numbers and text messaging consent records are kept for as long as you remain opted in, plus the period required to demonstrate compliance with messaging regulations.
If you are a Colorado resident, the Colorado Privacy Act gives you the right to:
We do not sell personal information or use it for targeted advertising, so there is nothing to opt out of, but the right is yours regardless. We honor universal opt-out mechanisms recognized by the Colorado Attorney General.
Some of these rights are limited when the information is an association record we are obligated to maintain. We will explain in our response if that applies to your request.
To make a request, email info@servicepluscm.com, call 720-571-1440, or write to us at the address below. We will verify your identity before acting on a request and will respond within 45 days, with one 45-day extension where reasonably necessary.
To appeal a decision, reply to our response or email info@servicepluscm.com with “Privacy Appeal” in the subject line. We will respond in writing within 45 days. If we deny your appeal, you may contact the Colorado Attorney General at coag.gov/file-complaint.
Our website and services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.
We may update this policy as our services or the law changes. The revised policy will be posted here with a new effective date. Material changes will be communicated through our normal association communication channels.
Service Plus Community Management LLC 3190 S. Vaughn Way, Suite 550 Aurora, CO 80014
Phone: 720-571-1440
Fax: 720-864-0613
Email: info@servicepluscm.com
Web: https://servicepluscm.com/